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Technical Support Engineer
Do you see complex IT problems as a personal challenge and opportunity to put your (hidden) skills to the test with the aim of satisfying the customer and developing yourself in the process? We are looking for you for our new team in the center of Cluj!
We are looking for:
Site Reliability Engineer / Technical Support Engineer
You will:
- support various applications and their faults/errors in a customer-oriented manner
- actively help to ensure stable, reliable and high-performance operation
- in the case of complex problems, coordinate the solution finding with the appropriate bodies and departments
- contribute to the continuous improvement of the development process
- maintain and monitor tickets in Jira Service Management
- work independently and at the same time be part of a team
- be supported in your further development as a 3rd Level Support Engineer
We expect:
- teamwork, initiative and a quality mindset
- good English skills (minim B2), German is a plus
- Romanian speaker
- education or training in computer science
- proven professional experience as a software support engineer or similar;
- ITIL certification (is a plus)
- good knowledge of programming languages (is a plus)
- willingness to get to know new technologies
- you enjoy customer-oriented work
- structured and transparent way of working
We work with:
- SQL
- different infrastructures and cloud applications
You can expect:
- a young and dynamic team
- 40 years of successful development from our parent company in Switzerland
- a creative environment which gives you the freedom to bring your own ideas
- modern working conditions with a great work/life balance
- amazing new office spaces in the center of Cluj
- other benefits
